Return & Refund Policy

Last Updated: June 2026

At It's A Character Thing, customer satisfaction is important to us.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• Item must be unworn, unused, and unwashed
• Original tags must be attached
• Item must be returned in original condition

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items showing signs of wear or use

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.

Exchanges

If you need a different size or replacement item, please contact our support team for assistance.

Contact Us

For return requests or refund inquiries, please contact us through our website contact page.